Refund/Cancellation of order
You can cancel your order only before the product dispatch by sending us an email to qherbals@gmail.com or send a request through whatsapp number 8077910836 with your Order No.#.
A cancellation fee of Rs. 80 will be applicable on all orders.
No refund will be made in case Buyer orders a wrong item.
No refund will be issued in case of the product is opened and/or used.
In case of return/partial return of unopened items, Customer will be responsible (bourne courier charges) to send unopened/unused item to us by courier. A rs. 100 cancellation fee will be deducted from the total of returned items.
You will be notified of the initiation of the refund.
Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Quality Herbals.
International shipping fees are non-refundable.
Shipping Policy
Shipping charges of Rs. 80 are applicable for all orders of 1 or 2 quantity.
Free shipping on all orders for 3 or more quantity.
For any reason, If a shipment returned back as undelivered, refund will be send only after deducting 80 rs. shipping charge. ( It will apply also on orders, on which shipping cost is borne by company i.e. FREE shipping to customer)
Orders will be shipped within 3 working days from the date of placing the order.
In normal circumstances, orders usually get deliver in 7-8 working days. However it may take longer than this according to the final destination and our courier partner.
All orders are shipped by reputed courier providers like Delhivery, Ecom Express, Amazon Shipping etc. Depending on destination our system allot the fastest delivering courier.
Once shipped, customer will get the tracking details through email and phone/whatsapp. Orders can also be tracked by logging in at our website Https://qualityherbals.in/my-account
The above mentioned shipping costs are not valid for international shipments. International shipping fees are chargeable at a flat rate of Rs. 2000.
If your location is not serviced by our courier service providers, we will ship the order by registered speed post.
Location Delivery Transit Time
India – Up to 7 working days after dispatch*
International – Upto 30-45 working days*
*May vary for special orders
Note: Our courier partners will make 2 attempts to deliver the product(s). If they fail on each account for whatever reason, the package will be returned to us.
To have us ship the order again, an extra shipping fee will be charged. This fee is not negotiable and we urge The Buyer to be available for the delivery or inform us beforehand in case of any special circumstances.
No claim of non delivery, will be entertained after 30 days from the date of shipping as our courier partner do not provide tracking information after this period and we shall not be able to verify your claim.
Send us an email on qherbals@gmail.com should you require any information regarding the status of your order or shipment.
RETURN POLICY
Return
Definition: ‘Return’ is defined as the action of giving back the item purchased by the Buyer to Quality Herbals on the website “qualityherbals.in”.
The Buyer may Return a product, only if the following situations arise:
Wrong item was sent by the Seller
No return will be accepted for any reason, other than stated above.
You can return your purchase within 7 business days of receiving the order by sending us an email to qherbals@gmail.com with your Order No. #.
You will need to ensure that the item reaches us safely, intact, in an unused condition, with all its original packaging and accessories.
On inspecting the returned item, if it is found in satisfactory condition, we will process refund for the products returned.
Please note, all shipping charges are non-refundable.
If the product is not returned in its original condition, the Buyer is responsible for any loss in value.
We encourage the Buyer to review the listing before making the purchase decision.
The package must be sent via a prepaid, insured and traceable method to ensure a safe and documented delivery. The delivery is to be made to the registered office address as mentioned herein / below.
Return Delivery Address:
Quality Herbals
NH 24 Delhi Road Joya UP
India 244221
No returns will be accepted for International shipments. A full or partial refund of the product value may be processed in such a case after providing proof of damage or defect.
An order cannot be cancelled, if it has already been dispatched.
Once you request the cancellation of item(s) in your order, it will take us a maximum of 2-3 business days to cancel the order and initiate a refund, and it may take up to 7-10 business days for the respective banks to process the refund.